Dear Rivals @Game NewsRecently, we’ve received feedback fromplayers regarding an issue where someindividuals playing in compatibility layerprograms have been mistakenly flagged ascheaters, even without using any cheatingsoftware. This has resulted in bans. Wesincerely apologize for this situation andwant to assure you that we do not & will noban players who are playing fairly andwithout cheating.

We have identified the specific reasonsbehind these false bans and have compileda list of affected players. We have liftedthese bans and want to express ourheartfelt apologies for the inconveniencethis has caused.

Our mission is to provide all players with afair, just, and enjoyable gamingenvironment. Therefore, preventing andidentifying cheaters is one of our toppriorities. We have invested significantmanpower and resources to improve thespeed and accuracy of our detectionsystems. With any any ongoing detectionsystem, there is always room forimprovement. We appreciate yourassistance in helping us tackle thischallenge. If you encounter any cheatingbehavior, please report it immediately; ourreporting system will respond promptly. Ifyou believe you have been wrongly banned,you can appeal to our customer supportteam, and we will review your case andrespond in a timely manner. You can reachthe support team via either in-game or inDiscord!

Thank you for your understanding andsupport! (edited)

  • IzzyScissor@lemmy.worldEnglish
    14·
    1 day ago
    • Clearly states problem
    • Apologizes
    • Identified impacted users and already reversed the outcome
    • Reaffirms commitment to fair and enjoyable gameplay for everyone

    This is how it’s done. I don’t play the game, but I’m interested if this is how their community is moderated.

  • Mwa@lemm.eeEnglish
    4·
    1 day ago

    Finally a non excuse Making Publisher And a game I have on my Play Maybe list

  • thtEnglish
    9·
    2 days ago

    Now I’m gonna start playing rivals just because of this, kudos to them

  • Maalus@lemmy.worldEnglish
    105·
    2 days ago

    I mean, most devs wouldn’t ban people playing on linux to begin with? Sure, they fixed their bullshit but I wouldn’t call this praiseworthy, especially with the other shady things the game is pulling and with them being silent on it

    • RandomLegend [He/Him]@lemmy.dbzer0.comEnglish
      20·
      2 days ago

      1. Sadly, most big competetive online games actually do ban Linux players and then state afterwards that this is something they will continue to do because yadayadayada Linux unsupported…

      2. never played the game, what shady stuff so you mean?

      • Maalus@lemmy.worldEnglish
        10·
        2 days ago

        First, China censorship. Shit like cannot type “free Taiwan” in chat. Second, every two lost matches in quickplay (PvP) you have a chance of the game putting you against a bot team, giving you a “free win”. In reality it is a shitty slog that you need to basically wait through. You cannot leave the match or you will get a leaver’s penalty. Of course nowhere is it stated that the enemy team are bots. They have cookie cutter names, when you check profiles after the match it says they all are “restricted”. When you spectate them, you can see how unnatural / bottish their aiming and movement is. You get two bots put on your team and 6 bots against you. In a supposedly PvP gamemode with no opt-out.