So I placed an order on the Taco Bell website because I didn’t want to download the mobile app again, just way more convenient. I hit reorder on a previous order that I had with a bunch of customizations because I am allergic to cheese, I cannot have cheese… So I get to the restaurant and they added cheese to everything and I asked them what was going on and talked with the manager. The manager refused to make it. They said if it was an error on their end, they might remake this stuff. But they showed me the order that they got. Then I showed them What I was doing on the website. The error was clearly with Taco Bell. I hit the reorder button it took all the customizations off of everything and didn’t even warn me at all…

So I tried it again with the mobile application. Not the website but the mobile app, when I hit reorder on a past order, it has all my customizations on it right there. So in other words, Taco Bell is basically scamming you if you go to the website itself. If you hit reorder it will take all of your customizations off, you will be really disappointed, and they won’t give you a refund at all.

The only way I was able to get a refund was by calling the actual customer support phone number, and threatening them with legal action. I threatened to sue them in small claims court because there is no way in hell this makes any sense. They’re development team really messed up on the mobile app versus website, the mobile app works exactly like it should, when you hit reorder it has all your customizations…

Just want everyone to be aware of this scam that they are running

  • DuckWrangler9000@lemmy.worldOPEnglish
    0·
    10 days ago

    They refused to remake the food after I proved that it’s there website that’s the problem, when I called customer service, they refused to give me a refund. That’s willful negligence and punishing the customer for that. I threatened them with legal action, and they put me on hold for 2 minutes and all of a sudden decided to give me a refund. Funny how that works isn’t it? All of a sudden they are willing to own up to the problem

    • BlameThePeacock@lemmy.caEnglish
      0·
      10 days ago

      You didn’t review your order before submitting, the fact that the customizations were missing was clearly visible before you agreed to purchase.

      From a Customer Service perspective, they probably should have refunded(or remade) from the start, but you are not in the right here. You threatening legal action just makes you an ass.

    • bleistift2@sopuli.xyzEnglish
      0·
      10 days ago

      Funny how that works isn’t it?

      Yeah, because they had the brains to figure out that a $5 taco isn’t worth going to court over.