So I didn’t understand it, and now the more I understand it it seems like a more completely abstracted interface for doing what we need service management to do, which is manage services.

Yeah European roads are either stuck where they are for historical reasons or built to be safe.

Yes

Do you think this person will sign off on raises or promotions, or any other benefits?

Dump them. In your exit interview say, “manager has declined to comment on my performance, but has shared criticisms with other people. Understanding and improving the quality of my work is important, and I do not believe I am able to do that when facts are concealed from me.”

they never used a period